FAQs

Standard UK delivery is £4.95. There are however some regional variations. View our full delivery information.

We aim to dispatch your order within two working days, however please allow 3-5 working days for your delivery to arrive.

All our parcels are dispatched by DPD courier. They will make one delivery attempt. If this is unsuccessful then they will deliver your parcel to the nearest ‘Collection Point’. To track your order, use the tracking number sent to you by DPD in your dispatch confirmation email, this will take you to the DPD website.

Please allow 3-5 working days for your delivery to arrive. If it hasn’t arrived after 5 working days, please contact us, ensuring you provide your full order details, including order number.

Due to weight restrictions, items may arrive as separate deliveries. If you have received a partial order, please check your tracking code. The remaining items should arrive either later the same day, or the next day.
If the remaining items do not arrive by the next day, please get in contact with us using this form.

If your product(s) has arrived damaged, then please contact us using this form.

If you have received the wrong product, please contact us using this form.

You can either do this at the point of placing an order, following the prompts provided, or you can log in to your account and manage your addresses using the ‘Addresses’ tab. Once an order is placed, you cannot change the address details for that order, so please check your details carefully before confirming.

If you create an account, you can view past orders and add the same order to your basket. Once your account is set up, any orders from that point on will be stored.

If the product you are looking for is out of stock, simply enter your email address where prompted, and we’ll send you an email to let you know when it’s back in-stock.

There is no minimum order value.

Unfortunately, we are only able to take orders via this website.

We recognise from time-to-time systems can go a bit wrong, but you can avoid some common problems by
Making sure your postcode is correct (an easy mistake is using the letter O instead of the number 0)
Ensure your payment method is valid
Ensure any promo codes are valid and apply to the items in your basket

Please make sure you have the qualifying products in your basket and check the terms and conditions to ensure the code is still valid.

Once the order is placed you will no longer be able to amend the order.

Due to the nature of our products, for food health and safety reasons, we are unable to accept any returns.

Unfortunately, we are unable to accept collection of orders.

For a comprehensive guide to different types of flours, read our Types of Flour page here.

We do source as much from the local area as possible, and at harvest time a number of local farmers deliver direct from their field to our mill including from our own Doves Farm. However, due to the UK climate, we do not produce sufficient wheat to make bread flour. When making bread flour, millers must therefore make a choice to add either refined wheat gluten or imported wheat. At Doves Farm, we do not add factory produced refined gluten and instead, we choose naturally high-gluten, imported hard wheat. Other ingredients such as Rice, Khorasan grain, and Buckwheat do not grow in this country and have to be imported.

No, the addition of bleaching agents and the bromination of flour is not permitted in the UK.

All refined white and brown flours (organic and non-organic) milled from wheat in the United Kingdom must have the so-called statutory ingredients of calcium, iron, thiamine and niacin added. There is no requirement by law to fortify 100% wholemeal flour, whole grain wheat flour, gluten free flour or any other non-wheat flour (e.g. Ancient Grains) with the aforementioned statutory ingredients.

In accordance with the revised UK Bread and Flour regulations, Doves Farm Foods will be adding Folic Acid to non-wholemeal wheat flours when the fortification rules are enforced. We are still waiting on the exact time frames any required changes will need to happen, but all non-wholemeal flours are due to be fortified with Folic Acid by the end of 2026. Currently there are no plans to fortify flours derived from other cereals.

When wheat is harvested, wild oats, a common weed which grows naturally alongside cereal crops, can also be picked up. Despite thorough cleaning, some occasionally remain in the flour, though this is rare and will not cause any human harm.

We try to source the best grain possible for our products and sometimes this means choosing different grain varieties. Other factors such as the growing location, the weather and the season can affect the way the flour looks too. We often use different grain batches blended together to smooth colour variation, although this isn’t always possible. Rest assured that you will still be consuming the same great product.

When we mill buckwheat, we do so by removing the rough outer hull first. Our Buckwheat Flour contains all of the grain including the bran, but hardly any pieces of the outer hull and as a result, this makes the flour appear lighter in colour.

Flour is obtained from raw materials like wheat and barley that are grown in a natural environment. Whilst these raw materials go through extensive cleaning processes before being made into flour, there is no heat treatment of the flour and there is a very small possibility that harmful bacteria may remain. This makes it unsuitable for smoothies, cookie doughs and other foods not cooked before consumption.

Whilst it is not recommended that flour is consumed raw, children becoming ill as a result of licking a mixing bowl or spoon containing raw flour is extremely rare and we know of no incidents in the UK, where this has happened.

In accordance with Organic Standards, we do not use GM Materials or Glyphosate on our Organic crops. Instead, our farmers use crop rotations and mechanical intervention to nurture crop health and prevent pest attacks. A professional pest control contractor may use non-residual biodegradable chrysanthemum-based compounds permitted under organic rules to treat any problems that arise.
Any organic grain we use will also be accompanied by a ‘yellow passport’ which shows where it has come from and any post-harvest pesticide treatments it has received. We carefully monitor all yellow passports and reject any deliveries that show post-harvest pesticide treatments.

We use palm fat because it is one of the few ‘vegetable oils’ that is naturally solid at room temperature. Most plant-based oils require hydrogenation to make them solid which is not allowed in organic products. Palm fat, butter and coconut fat are the only available options at this time. Unfortunately, Butter is not suitable for milk allergy sufferers or vegans, and Coconut fat has a very strong flavour, making it unsuitable for many products.

We use responsibly sourced RSPO (Roundtable on Sustainable Palm Oil) Palm Oil from organic certified producers in Colombia. It is non-GM (genetically modified), fully traceable back to a single mill, and being produced in South America it is in no way implicated in the destruction of Orangutan habitats. Indeed, being organic our producers are dedicated to enhancing their local environment, by setting aside at least 10% of their land for ‘wildlife corridors’, which not only encourage the growth of natural fauna and flora, but helps control pests and diseases in the organic palm crop. You can find out more information about the RSPO certification here and the Organic Standards here.

The level of Aluminium in our Bicarbonate of Soda is <0.5mg/kg. In our Baking Powder the level is <80mg/kg.

The legal maximum limit for gluten in gluten free labelled products is less than 20ppm and all products labelled “gluten free” in our range comply with this limit. Please refer to our allergen policy for more information.

No, we choose not to use hydrogenated fat in our products.

No, we do not add HPMC to any of our products.

No, we never add these to our products.

No, we never add enzymes to our products.

No, Nanotechnology techniques or tools are never used during cultivation, production, processing, or packaging of our food.

No, we never use GM material.

Please refer to our allergen policy here.

https://oprl.org.uk
https://www.recyclenow.com/
http://www.bpf.co.uk/sustainability/plastics_recycling.aspx

Yes. These are made from paper and can be recycled at home along with paper and cardboard.

Unfortunately, our yeast packaging is not yet recyclable.

The cardboard box can be recycled at home. The inner bag can only be recycled at large supermarkets.

The PP (Polypropylene) tube and lid are recyclable at home.

Yes. This film can be recycled with bags at large supermarkets, but not at home.

No, the film is currently not recyclable. However, we are actively looking at ways to moving to a recyclable film.

We do not currently use recycled cardboard for packaging that is in direct contact with food, as it is very difficult for carton board manufacturers to guarantee the sources of the material they recycle.

Food grade PET cannot be used to wrap products that are in any way dusty as this compromises the seal. As all our products produce an amount of dust the PET film currently available is not suitable for our packaging.