Privacy Policy

Doves Farm is committed to protecting your privacy

This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at mail@dovesfarm.co.uk

Information collected

Doves Farm collects the details provided by you on registration together with information we learn about you from your use of our service and your visits to our web site. We also collect information about the transactions you undertake including details of payment cards used.
We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your information and your preferences

We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Doves Farm products and services. We may contact you by post, email, telephone or fax for these purposes.

To change your contact preferences simply click "Your Account" in the top frame and then click "Account Details". If you do not want to receive commercial communications from us, please select your choices by using the boxes available on that page.
Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.

Disclosures of your information

We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other Websites

Our website may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com. Doves Farm uses cookies for a number of purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our website or to access many of our services, you must have cookies enabled if you wish to shop online.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.

We use a feature of your internet browser called a ‘cookie’ to provide you with the best user experience and to enable this site to work. We do not use ‘cookies’ to retrieve personal information about you from your computer, we only gain such information if you have knowingly and willingly provided it to us.

Our Assurance

We value our customers and understand the importance of data handling. We consider the data we do capture to be vital to our business, so that we can provide our customers with a high-quality service at fair prices. We do not, nor will we ever, sell, rent or loan data to any 3rd party that identifies you without your consent.

What is a cookie?

A ‘cookie’ is a small piece of information, stored as a text file, which is placed on your computer hard drive. These files are attached by lots of websites that you visit. ‘Cookies’ allow us to analyse and improve upon your user experience of the website, for instance by remembering that you have visited before.

To read more about ‘cookies’, please visit http://www.allaboutcookies.org

This policy refers to ‘cookies’ in four categories: Strictly Necessary Cookies, Performance Cookies, Functionality Cookies and Targeting Cookies. This categorisation has been defined by The International Chamber of Commerce (UK).

How does Doves Farm use Cookies?

We use ‘cookies’ to store basic information, like your customer account identification and previous products of interest. They are not used to store password details or credit card information.

Strictly Necessary Cookies:

The use of ‘cookies’ helps to support the structure of the pages which are displayed to you. These help the website to function correctly, and enhance the presentation of the website. They also help to improve the ease of use and navigation around the website, and allow you to return to pages you have previously visited. This type of ‘cookie’ is only active during your visit to the site, when you leave the website they are automatically deleted.

Performance Cookies:

‘Cookies’ are used to provide aggregated statistics on visitors to our website, and their browsing behaviour. This information may report on website hotspots, or frequently searched terms, for example. This enables us to develop elements of the site’s build, to improve the user experience. The data is aggregated and anonymised, which means we cannot identify you as an individual.

We use specific tools to carry out this analysis, including Google Analytics. To view their privacy policy, please visit: http://www.google.com/intl/en_ALL/policies/privacy/

Functionality Cookies:

We use ‘cookies’ to make our site more convenient, remembering usernames or email address, so you don’t have to. This information allows us to begin to personalise the website to cater to your personal preferences. For security purposes, passwords are not remembered, and are required to be input upon each login.

This ‘cookie’ will remain on your hard drive until you wish to remove it. If you choose to do this, you will be required to enter your details each time you visit the site. It is possible to view the website without providing personal information, but you will need to register an account with Doves Farm to enable us to process any order you make. An advantage of registering an account is that we can contact you about special offers and discounts from which you can benefit.

Targeting Cookies:

These are 3rd Party ‘cookies’ which are used for advertising.

Doves Farm do not currently but may in future set these ‘cookies’ and allow carefully selected 3rd parties to do the same, while you browse the website. These can collect information about your browsing habits and allow us to show you specific adverts whilst you browse.  ‘Cookies’ may be used to help us assess and understand the performance of our marketing activity and improve upon the relevance of the information that you see. We could use these ‘cookies’ to display products and services that we think might interest you, both on our website and others across the internet.

Should you wish to disable your ‘cookies’ from your web browser, please follow these Cookie Maintenance guidelines.

You can set your browser to accept or reject all specific ‘cookies’. You can also set your browser to alert you each time a ‘cookie’ is presented to your computer. You can delete ‘cookies’ that have been saved on your computer, but remember that this will affect the efficiency and effectiveness of our website user experience.

By disabling your ‘cookies’ from the browser settings, you will be restricting the ‘cookies’ that Doves Farm uses in order to maintain and manage its website. This will have an impact on the way you see the website and how it functions. This will apply to all websites once ‘cookies’ are disabled via your browser settings, not only www.dovesfarm.co.uk.

If you would like to restrict or block ‘cookies’ that are set by us and other websites, you can do this through your web browser settings. See below for instructions on how to do this, across the four most used web browsers. If using another web browser, please use the ‘Help’ function for assistance. For information on how to restrict or block ‘cookies’ on your mobile phone, please refer to your handset manual.

Safari

1. Go to the Safari menu.  2. Click on the Preferences.  3. Click on the ‘Security’ tab.  4. Under ‘Accept Cookies’, set it to accept, reject, or selectively accept cookies.

Firefox

1. Click on ‘Tools’ in the menu bar.  2. Click on ‘Options...’  3. Click on the ‘Privacy’ tab in the top section.  4. From the drop down box, select ‘Use custom setting for history’.  5. Un-tick the box ‘Accept Cookies from Sites’.  6. Click ‘OK’ and Close the screen.

Internet Explorer

1. Click on ‘Tools’ in the menu bar.  2. Click on ‘Options’.  3. Click on the ‘Privacy’ tab in the top section.  4. Click on the ‘Advanced’ button.  5. Select ‘Prompt’ for both ‘First Party Cookies’ and ‘Third Party Cookies’.  6. Click ‘OK’ and Close the screen.

Google Chrome

1. Click onto the ‘Tools Menu’.  2. Click on ‘Options’.  3. Click on ‘Under the Bonnet’.  4. Click on the ‘Cookie Settings’ button and tick ‘Block all third-party cookies without exception’.  5. Close the screen.

Your Acknowledgement

We hope that after reading our policy you will have sufficient details about the ‘cookies’ used on the Doves Farm Website, and be reassured that we use them responsibly.

By your navigation and activity around the website, we will assume you are happy with the ‘cookies’ set by us to improve your online experience. The cookies enable us to show you products, recipes and information that we believe you will be interested in.

Our Story

It started with a passion.

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