All sales are subject to Doves Farm Foods Ltd standard terms and conditions. These are the sole terms of trading of Doves Farm Foods Ltd and shall govern all transactions between Doves Farm Foods Ltd and any customers. An agreement shall commence by the acceptance of Doves Farm Foods Ltd of the customer’s order and its only terms shall be those specified below.
1.1 Orders will only be accepted with Doves Farm product codes and in multiples of Doves Farm outer or traded units.
1.2 Orders must be received a minimum of 5 working days before delivery, or 3 working days before collection.
1.3 Orders for standard stock may be amended up until 12 noon, 3 working days before delivery day or 24hrs before collection date.
1.4 Orders requiring a timed delivery or non standard items may not be amended
1.5 For non-standard items we require a minimum of 15 working days notice.
1.6 All orders are subject to the availability of stock. If for any reason an item is out of stock it must be re-ordered by the customer.
2.1 Prices are subject to change.
2.2 Prices rule at time of invoice and unless otherwise stated are quoted exclusive of VAT.
2.3 Orders requiring a timed delivery will incur a surcharge of £15.
2.4 Additional charges apply to orders without 5 working days for delivery, or 3 working days for collection.
2.5 Pallets on which deliveries are made are the property of Doves Farm Foods Ltd or Chep and we reserve the right to apply charges for any not exchanged at time of delivery or collection.
3.1 Minimum delivery is to be agreed with the sales dept. and is normally set at 1 mixed pallet or 1 tonne of ‘special order only’ items for UK mainland deliveries.
3.2 We reserve the right to make deliveries using our own vehicles or an independent haulier.
3.3 All orders must be checked and signed for at the time of delivery/collection by the customer and a Doves Farm Foods Ltd member of staff or his or her agent.
3.4 Delivery of the goods shall be made by Doves Farm Foods Ltd, or its appointed haulier, delivering the goods to the place agreed with the customer.
3.5 Where the customer is to collect the goods, delivery shall be deemed to be made at the time when Doves Farm Foods Ltd notifies the customer that the goods are available for collection.
3.6 Time for delivery shall not be of the essence.
3.7 The customer shall not be entitled to reject any delivery of goods solely by reason of shortages.
3.8 Risk of damage to or loss of the goods shall pass to the customer on delivery.
4.1 All claims must be submitted to us strictly within 72 hours of your delivery.
4.2 Goods ordered in error cannot be returned or credited.
4.3 Products are not offered on a Sale or Return basis.
4.4 Doves Farm Foods Ltd shall have no liability for any unsold stock in the customer’s possession, which has passed its best-before date.
4.5 We reserve the right to dismiss claims.
5.1 Customers applying for credit are subject to the receipt of 2 satisfactory credit references.
5.2 Doves Farm Foods Ltd shall be entitled to invoice the customer for the price of the goods on or at any time after delivery. Invoices and statements will be transmitted electronically to the customers nominated email account.
5.3 Payment in full without any deductions is due and must be received by Doves Farm Foods Ltd within 30 days following date of invoice.
5.4 Doves Farm Foods Ltd shall be entitled to suspend further deliveries if payment is not made within 30 days following date of invoice or as otherwise agreed in writing.
5.5 The right is reserved to withdraw or refuse credit terms in Doves Farm Foods Ltd absolute discretion without assigning any reason therefore.
5.6 The customer shall not be entitled to make any deduction from the price of goods in respect of any alleged rights to set-off or counter claim unless both the validity and the amounts have been expressly acknowledged and admitted by Doves Farm Foods Ltd in writing.
5.7 Doves Farm Foods Ltd reserve the right to charge interest on any sums overdue for payment at a rate of 3% over bank base rate, from the due date for payment until actual payment in full. In the event that the customer fails to make any payment on the due date, then the Company shall be entitled to recover from the customer any and all costs incurred in obtaining payment in full.
5.8 All goods remain the property of Doves Farm Foods Ltd until full payment has been made.
6.1 No waiver by Doves Farm Foods Ltd of any breach of contract by the customer shall be considered as a waiver of any subsequent breach of the same or any other provision.
6.2 If any provision of these conditions is held by a competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected thereby.
6.3 The construction, performance and validity of the contract shall be governed by English law.
©Doves Farm Foods 2023. All rights reserved.
Site by: Digital Storm
Looking for the gluten free brand FREEE? Click the button to go to our dedicated website.