Our online store is temporarily closed while we catch up with existing orders. We are working hard to make sure we can deliver to as many people as possible as quickly as possible. We hope to be open again soon. Thank you for your patience and support at this time.

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Website and Ordering

Stockists

Q: Where can I buy your products?

Our products are stocked in all good independent health food stores and supermarkets.

Our online shop is currently closed due to unprecedented demand. We hope to open again soon.

When we reopen our online shop you will have access to our full product range in one place, you can buy straight from our very own Doves Farm and FREEE web-shop.

Ordering

Our online shop is currently closed due to unprecedented demand. We hope to open again soon.

Q: What do I do if you're out of stock of my favourite line?

We have scheduled bakery and mill timetables, and get stock in on a regular basis so if a product is not in stock, this should not be the case for too long. As a registered user, you can click on the "email me when back in stock" link which appears next to an out of stock product, to receive an email when it becomes available again.

Q: What should I do if I am not happy with one of your products that I have purchased?

We hope that our products have reached you in perfect condition; if not, please let us know! You can find out how to contact us here. Please bear with us at this time and we will get back to you asap.

Delivery

Q: My order has arrived, but it is incorrect, what should I do?

The best thing to do is email us as soon as possible on weborders@dovesfarm.co.uk and explain, with your order number, the issue. 

We are very busy at the moment so please do bear with us at this time and we will get back to you asap.

 Q: How much is delivery?

Please refer to our delivery details page.

However, the online shop is currently closed due to unprecedented demand. We hope to open again soon.

Q: How do I know when my order will be dispatched with DPD?

To track your order, use the tracking number sent to you in your despatch confirmation email, this will take you to the DPD website.

 Q: I haven't received my package, what should I do?

Please be aware we are currently working to a 8-10 day delivery time but in this unlikely scenario, please send us an email to weborders@dovesfarm.co.uk with your order number, and we will investigate the issue for you asap.

Q: I live close by or am going via Doves Farm. Can I pick up my order rather than having it delivered?

Unfortunately not; we do not have the facility to deduct a delivery charge from orders, or an onsite shop at Doves Farm.

Q: Can you deliver to Northern Ireland?

Yes we can, please see our delivery details page for more information. However, the online shop is currently closed due to unprecedented demand. We hope to open again soon.

International Delivery

The online shop is currently closed due to unprecedented demand. We hope to open again soon.

Q: Do you deliver outside of Europe?

We currently don’t deliver to any non-European destinations.

Q: Where do you deliver in Europe?

Currently, we deliver to the below destinations. Please see our delivery details page for more information.

Austria 

Belgium           

Denmark          

France (inc Monaco)     

Germany          

Italy     

Luxembourg     

Netherlands      

Poland 

Portugal (mainland)       

Republic of Ireland        

Spain (mainland)          

Sweden

Our Story

It started with a passion.

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