Q: What should I do if I am not happy with one of your products that I have purchased?
We hope that our products have reached you in perfect condition; if not, please let us know! You can find out how to contact us here. Please bear with us at this time and we will get back to you asap.
Q: My order has arrived, but it is incorrect, what should I do?
The best thing to do is email us as soon as possible on firstname.lastname@example.org and explain, with your order number, the issue.
We are very busy at the moment so please do bear with us at this time and we will get back to you asap.
Q: How much is delivery?
Please refer to our delivery details page.
Q: How do I know when my order will be dispatched with DPD?
To track your order, use the tracking number sent to you in your despatch confirmation email, this will take you to the DPD website.
Q: I haven't received my package, what should I do?
Please be aware we are currently working to a 8-10 day delivery time but in this unlikely scenario, please send us an email to email@example.com with your order number, and we will investigate the issue for you asap.
Q: I live close by or am going via Doves Farm. Can I pick up my order rather than having it delivered?
Unfortunately not; we do not have the facility to deduct a delivery charge from orders, or an onsite shop at Doves Farm.
Q: Can you deliver to Northern Ireland?
Yes we can, please see our delivery details page for more information. However, the online shop is currently closed due to unprecedented demand. We hope to open again soon.
Q: Do you deliver outside of Europe?
We currently don’t deliver to any non-European destinations.
Q: Where do you deliver in Europe?
*PLEASE NOTE we have currently paused accepting any non UK online orders until further notice due to challenges related to selling and shipping to EU & ROI.*
When we are able to resume our normal international service, we can deliver to the following destinations. Please see our delivery details page for more information.
France (inc Monaco)
Republic of Ireland
It started with a passion.Learn More