FAQs

Website and Ordering FAQs

Stockists

Q: Where can I buy your products?

Our products are stocked in all good independent health food stores and supermarkets.

If you want to conveniently shop online and have access to our full product range in one place, you can buy straight from our very own Doves Farm and FREEE web-shop.

Ordering

Q: What do I do if you're out of stock of my favourite line?

We have scheduled bakery and mill timetables, and get stock in on a regular basis so if a product is not in stock, this should not be the case for too long. As a registered user, you can click on the "email me when back in stock" link which appears next to an out of stock product, to receive an email when it becomes available again.

Q: What should I do if I am not happy with one of your products that I have purchased?

We hope that our products have reached you in perfect condition; if not, please let us know! You can find out how to contact us here.

Delivery

Q: My order has arrived, but it is incorrect, what should I do?

The best thing to do is email us as soon as possible on weborders@dovesfarm.co.uk and explain, with your order number, the issue.

 Q: How much is delivery?

Please refer to our delivery details page.

Q: How do I know when my order will be dispatched with DPD?

To track your order, use the tracking number sent to you in your despatch confirmation email, this will take you to the DPD website.

 Q: I haven't received my package, what should I do?

In this unlikely scenario, please send us an email to weborders@dovesfarm.co.uk with your order number, and we will investigate the issue.

Q: I live close by or am going via Doves Farm. Can I pick up my order rather than having it delivered?

Unfortunately not; we do not have the facility to deduct a delivery charge from orders, or an onsite shop at Doves Farm.

Q: Can you deliver to Northern Ireland?

Yes we can, please see our delivery details page for more information.

International Delivery

Q: Do you deliver outside of Europe?

We currently don’t deliver to any non-European destinations.

Q: Where do you deliver in Europe?

Currently, we deliver to the below destinations. Please see our delivery details page for more information.

Austria 

Belgium           

Denmark          

France (inc Monaco)     

Germany          

Italy     

Luxembourg     

Netherlands      

Poland 

Portugal (mainland)       

Republic of Ireland        

Spain (mainland)          

Sweden

Our Story

It started with a passion.

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