Product FAQs

Flour

Q: Please explain the different types of flour and what they should be used for.

For a comprehensive guide to different types of flours, read our Types of Flour page here.

Q: Why is your buckwheat flour lighter in colour compared to others in the market place?

When we mill buckwheat, we do so by removing the rough outer hull first. Our Buckwheat Flour contains all of the grain including the bran, but hardly any pieces of the outer hull and as a result, this makes the flour appear lighter in colour.

Q: The colour of your wholegrain products is sometimes dark and sometimes pale. Am I eating a different product?

We try to source the best grain possible for our products and sometimes this means choosing different grain varieties. Factors such as the growing location, the weather and the season can affect the way it looks too. We often use different grain batches blended together to smooth colour variation, although this isn’t always possible. Rest assured that you will still be consuming the same great product.

Q: What is the difference between corn starch, corn flour, maize starch and maize flour?

Maize, sometimes called corn, is a very versatile plant that can be milled into an array of different types of flours. Indeed, corn starch, corn flour, maize starch and maize flour are all derived from maize. Depending on which part of the maize kernel and how the maize is milled, flour will be different. Corn starch (commonly used in America), corn flour (commonly used in the UK) and maize starch are very finely ground powders that are typically used as thickening agents, whereas maize flour has a slightly larger particle size and can be used for baking – often used in tortilla wraps.

We produce two types of flour derived from maize. The first is our Organic Maize Flour, which is a wholegrain flour and has a slightly larger particle size. We mill both the bran and the endosperm during production which gives it a naturally yellow colour. The second product is our Cornflour, a much finer flour, which is completely white and is commonly uses as a thickening agent in recipes.

Q: There is a seed husk in my flour, where did it come from?

When wheat is harvested sometimes wild oats, a common weed which grows naturally alongside cereal crops, can also be picked up. Despite thorough cleaning, some occasionally remain in the flour, though this is rare and will not cause any human harm.

Q: Do you bleach your flour?

No, the addition of bleaching agents is not permitted in the UK.

Baking Essentials

Q: What is the level of Aluminium in FREEE Bicarbonate of Soda and FREEE Baking Powder?

The level of Aluminium in FREEE Bicarbonate of Soda is <0.5 mg/kg. In FREEE Baking Powder the level is <80mg/kg.

Pasta

Q: What is the cooking time for your Brown Rice Pasta?

Boil 1lt of salted water per 100g pasta. Stir in 100g per person. Boil for 5 minutes then carefully taste the pasta every minute until it is 'al dente'. Drain and serve immediately.

Cookies

Q: Why do you use corn syrup in your cookies?

Non-enzymatic, organic corn syrup is made from maize starch and adds colour and flavour to our cookies. We do not use high-fructose corn syrup (HFCS) which is processed to contain higher levels of fructose sweetener.

Ingredients

Q: Do you use genetically modified (GM) ingredients in your products?

No, we never use GM material.

Q: Do you use nanotechnology to make your products?

Nanotechnology techniques or tools are never used during cultivation, production, processing, or packaging of our food.

Q: Do you add enzymes during the production of your food?

No, we never add enzymes to our products.

Q: Is there soya in your products?

No, you won’t find soya in any of our products.

Q: Do you add colourings and/or artificial flavourings to your products?

No, we never add these to our products.

Q: Do you use hydrogenated fat in your products?

No, we choose not to use hydrogenated fat in our products, and instead opt for responsibly sourced, certified sustainable palm oil.

Q: Do you use hydroxypropyl methylcellulose (HPMC) in your products?

No, we do not add it to any of our products.

Q: Do you bleach your flour?

No, the addition of bleaching agents is not permitted in the UK.

Q: Are your ingredients locally sourced?

We do like to source as much from the local area as possible and at harvest time a number of local farmers deliver direct from their field to our mill. However, due to the UK climate, we do not produce sufficient wheat to make bread flour. When making bread flour, millers must make a choice to add either refined wheat gluten or imported wheat. At Doves Farm we do not add factory produced refined gluten and instead we choose naturally high-gluten, imported hard wheat.

Other ingredients such as rice, maize, KAMUT® grain, and buckwheat do not grow in this country and have to be imported.

Q: Why do you use palm oil?

We use palm fat because it is one of the few “vegetable oils” that is naturally solid at room temperature. Most plant based oils require hydrogenation to make them solid but this is not allowed in organic products. Palm fat, butter and coconut fat are the only available options at this time. Butter, whilst very good, is not suitable for vegans. Coconut fat has a very strong flavour, making it unsuitable for many products.

Q: Is your palm oil responsibly sourced?

Our palm oil comes from sustainable, non-GM (genetically modified), organic suppliers in Colombia. It is fully traceable, and being produced in South America, is in no way implicated in the destruction of Orangutan habitats. Indeed, our producers are dedicated to enhancing their local environment, by setting aside at least 10% of their land for “wildlife corridors”, which is not only valuable for the natural fauna and flora in its own right, but helps control pests and diseases in the organic palm crop.

Q: Organic farming and pesticides – what is your policy?

  • Organic farmers are not usually troubled by pest outbreaks, as they use crop rotations and mechanical intervention to nurture crop health and prevent pest attack.
  • When organic grain is transported from farms around the country it must be accompanied by a 'yellow passport' which shows where it has come from and any post-harvest pesticide treatments that it has received. We carefully monitor all yellow passports and reject any deliveries that show post-harvest pesticide treatments.
  • A professional contractor provides our pest control monitoring, who may use non-residual biodegradable chrysanthemum-based compounds permitted under organic rules to treat any problems that arise.

Allergens

Q: What allergens do you have onsite?

Please refer to our allergen policy section here.

Q: What are the typical levels of gluten in your gluten free products?

The legal maximum limit for gluten in gluten free labelled products is <20ppm and FREEE by Doves Farm® flours comply with this limit. Please refer to our allergen policy for more information.

Packaging

Q: Why don't you use PET recyclable film?

Food grade PET cannot be used to wrap products that are in any way dusty as this compromises the seal. As all our products produce an amount of dust the PET film currently available is not suitable for our packaging.

Q: Do you use recycled cardboard in food packaging?

We do not currently use recycled cardboard for packaging that is in direct contact with food, as it is very difficult for carton board manufacturers to guarantee the sources of the material they recycle.

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