WHEN WILL A PRODUCT BE BACK IN STOCK? WHEN WILL THE WEBSHOP BE OPEN?
Our shop is currently open every day, but with a reduced range. We are beginning to re-introduce more products gradually to allow us to keep up with order volumes.
CAN I ORDER OVER THE TELEPHONE?
Unfortunately no, we cannot take payment details over the telephone. Please do not call to try and make a purchase over the phone as our phone lines are still very busy.
I HAVE RECEIVED AN EMAIL TO SAY TO EXPECT DELIVERY BUT DPD SAY THEY DON'T HAVE MY PARCEL YET, WHAT SHOULD I DO?
As we are pre-packing boxes and printing labels in batches, sometimes a DPD email will be sent out prior to a product being despatched. Usually an order will be despatched the same day or the following day from an email being sent out. There is no need to do anything, your order will be delivered usually within three to five working days, often sooner.
CAN I CHANGE OR SELECT THE SPECIFIC ITEMS IN MY BOX?
Unfortunately no. To keep up with the demand for orders we are pre-packing these boxes, which means that selecting specific items is not possible at this time.
WHY CAN’T I BUY MORE THAN THREE ITEMS PER ORDER?
We want to help as many people who need gluten free or organic food as we possibly can so are limiting the boxes in this way to allow us to reach more people.
AN ITEM IN MY BOX IS DAMAGED WHAT SHOULD I DO?
If one of your items has been damaged in transit please email us at weborders@dovesfarm.co.uk, including your order number, postal address and details of the item damaged (with a photo if possible).
