We have scheduled bakery and mill timetables, and get stock in on a regular basis so if a product is not in stock, this should not be the case for too long. As a registered user, you can click on the "notify me when back in stock" link which appears next to an out of stock product, to receive an email when it becomes available again.
This isn't an issue with our website or Secure Trading. We suggest that you report your card details and the issue to the card provider, as they may be able to shed some light on the problem.
We hope that our products have reached you in perfect condition; if not, please let us know! Simply return the pack and contents to our freepost address below, explaining when and where they were purchased, and a brief description of what you think is wrong.
Doves Farm Foods
The best thing to do is email us as soon as possible on email@example.com and explain, with your order number, the issue.
Please refer to our delivery details page.
Log on to your website account. Each order has an update of its progress. Once your order has been dispatched, there will be a tracking number displayed on your account, which can be used on the DPD website.
In this unlikely scenario, please send us an email with your order number, and we will investigate the issue.
Unfortunately not; we do not have the facility to deduct a delivery charge from orders, or an onsite shop at Doves Farm.
The outer packaging does not represent the contents of the parcel. At Doves Farm, where possible, we use unwanted packaging to cut down on the waste our planet has to deal with.
Yes we can, please see our delivery details page for more information.
At them moment we don't have the facility to set up a correct pricing structure for delivery to all continents. This will be the next step for us, and we hope to offer delivery further afield as soon as possible. Please check our delivery details page, where you will find a list of the countries we are currently able to delivery to.
If you can't find the answer to a question here you could post the question on our forum.